FAQs

To receive a quotation or request our latest price information, please contact our team directly via email: sales@riverslocking.com.au or phone: (02) 9632 9777

When enquiring, we recommend providing as much detail as possible, including product type, quantities, finishes, and any specific project requirements. This allows us to provide accurate pricing and suitable product recommendations.

Rivers Locking currently holds a Fire Test Certificate for use on Pyropanel Fire Doors only. This certification is specific to that product and does not automatically apply to other fire door manufacturers or door systems.

In accordance with fire regulations, each fire door manufacturer must hold their own fire test certification for each individual product to demonstrate compliance.

Please contact us if you require copies or further information regarding fire test certifications.

Our current lead time is approximately 3–4 weeks from the date of order.
Lead times may vary depending on product type, order quantity, and availability. We will confirm an estimated delivery timeframe when your order is placed.

Yes, spare parts are available for Rivers Locks products. Availability may vary depending on the model and production status. Please contact our team with the lock model number and a description or photo of the required part so we can assist you efficiently.

Yes, Rivers Locks offers a product catalogue showcasing our range of locks, hardware, and security solutions. To request a digital copy or confirm the most up‑to‑date version, please view Catalogue centre.

From time to time, Rivers Locks may redesign products or discontinue certain models to improve performance or align with market requirements.

If you are enquiring about a specific product, we recommend confirming its current availability with our team. Where possible, we can suggest suitable replacement or alternative products.

Rivers does not directly arrange installation services. However, we are happy to recommend experienced locksmiths or installers who are familiar with our products. Please contact us if you require a recommendation in your area.

Yes, Rivers can supply high‑security lock solutions, and in some cases, complete lock and door sets depending on project requirements.

Please contact our team to discuss your security needs so we can advise on the most suitable solution.

Warranty details for Rivers Locks products are provided upon request. Warranty coverage and conditions may vary depending on the product and intended application. If you require warranty information for a specific product, please contact our team and we will be happy to provide the relevant details.